FAQs
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Orders & Products
What types of jewellery do you sell?We offer a wide range of fashion jewellery including earrings, rings, bracelets, bangles/kada, watches, necklace sets, and more — perfect for daily wear, parties, weddings, and gifting.
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Is your jewellery real gold or silver?
Our jewellery is fashion jewellery made from high-quality materials such as alloy, stainless steel, brass, or gold/silver plating. It is designed to be stylish and affordable.
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Will the colour fade over time?
With proper care, our jewellery maintains its shine for a long time. Avoid water, perfumes, and chemicals to extend its life.
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Do you restock sold-out items?
Some popular items are restocked.
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Is the jewellery safe for sensitive skin?
Most of our products are skin-friendly. However, if you have very sensitive skin, we recommend checking the product description or contacting us before purchase.
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Payment
What payment methods do you accept?We accept Credit/Debit Cards, UPI (Google Pay, PhonePe, Paytm), Net Banking, COD, Wallets.
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Is online payment secure?
Absolutely. All transactions are encrypted and processed through secure payment gateways.
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My payment failed but money was deducted — what should I do?
If money is deducted, it is usually refunded automatically within 5–7 business days. Contact us 88660 18022 if it takes longer.
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Shipping & Delivery
How long does delivery take?Orders are usually delivered within 3–5 business days for metro cities and 5–8 business days for other locations.
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How can I track my order?
Once shipped, you will receive a tracking link via SMS or email.
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Do you ship across India?
Yes, we deliver PAN India.
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What if my order is delayed?
Delays can happen due to weather or courier issues. Please contact us 88660 18022 and we will assist immediately.
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Returns, Exchange & Refunds
What is your return policy?We accept returns within your selected return window if the item is damaged, defective, or incorrect.
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How do I request a return or exchange?
Simply contact our support team 88660 18022 with your order number and photos within 48 hours of delivery.
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When will I receive my refund?
Refunds are processed within 5–7 business days after the returned product passes inspection.
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Damaged or Wrong Product
What if I receive a damaged item?Please send us an unboxing video and photos within 48 hours, and we will replace it immediately.
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I received the wrong product — what now?
Contact us 88660 18022 and we’ll arrange a replacement at no extra cost.
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Customer Support
How can I contact you?You can reach us via WhatsApp, Email, or Instagram DM.
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What are your support hours?
Our team is available from 11 AM – 7 PM.